Privacy Policy

Arkeras respects your privacy and is committed to protecting it through its compliance with this Privacy Policy. This Privacy Policy describes the types of information Arkeras LLC (“Company” “we” “us” “our”) may collect from you or that you may provide when you visit the website www.arkeras.com (the “Site”) and our practices for collecting, using, and disclosing your Personal Information when you visit or make a purchase from the Site. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

You may exercise any of the rights described in this policy or ask questions by contact us at: wecare@arkeras.com

Collecting Personal Information

When you visit the Site, we collect information about your devices, such as:

your interaction with the Site, and information necessary to process your purchases;
We may also collect additional information if you contact us through e-mail, mail, text, or phone for customer support;
through mobile and desktop applications you download from this Site, which provide dedicated non-browser-based interaction between you and this Site;
through any forms, submissions, or surveys (the “Forms”) filled out by you on the Site; or
any demographic information.

Your Personal Information

We collect several types of information from and about users of our Site, including information:

provided by you such as: name, billing address, shipping address, email address, and phone number.
to provide products or services to you to fulfill our contract with you.
to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations.
you provide by completing Forms on our Site. This includes information provided at the time of registering to use our Site or subscribing to our service, mailing list, subscriptions, or newsletters. We may also ask you for information when you report a problem with our Site or e-mail us with questions or feedback;
records and copies of your correspondence (including e-mail addresses), if you contact us;
your responses to surveys that we might ask you to complete for research purposes; and
about your internet connection, the equipment you use to access our Site and usage details.

Device information through Automatic Data Collection Technologies

Version and type of Browser,
Operation System,
IP address,
time zone,
cookie information,
sites or products viewed by you,
search terms,
Traffic data, communication logs, and other resources that you access and use on the Site, and
Information regarding how you interact with the Site.

Purpose of collection

We use information that we collect about you or that you provide to us, including any Personal Information:

To present our Site and its contents to you.
To offer products for sale, processing payments, shipping and fulfillment of your order.
To keep you up to date on new products, services, and offers.
To perform analytics on the Site usage to optimize the Site.
To efficiently and effectively run this Site and offer you services and products.
To improve our products and services.
To provide you with information, products or services that you request from us.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To notify you about changes to our Site or any products or services we offer or provide though it.
In accordance preferences you have shared with us, provide you with information or advertising relating to our products or services.
To allow you to participate in interactive features on our Site and to create new features on our Site.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
To fulfill any other purpose for which you provide it.
To contact you.

Disclosure For a Business Purpose

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect, or you provide as described in this privacy policy:

With our processor, Shopify. We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
To our subsidiaries and affiliates.
To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Arkeras assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Arkeras about our Site users is among the assets transferred.
For any other purpose disclosed by us when you provide the information.
To appropriate agencies or persons when we believe it necessary to avoid a serious threat to health or safety or to prevent serious harm.
To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To prevent potentially illegal activities.
To enforce or apply our terms of use/services and other agreements.
To forward or report information or problems with products, as they become available to Arkeras.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Arkeras, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Accessing and Correcting Your Information

We strive to give you autonomy over your personal information. Therefore, there

are several ways for you to access or request change or deletion of your personal information.

Note. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Delete Data: You can ask us to erase or delete all or some of your personal information (e.g., if it is no longer necessary to provide services to you). If you request that any of your personal information, be deleted, we reserve the right to terminate and/or limit your access to the service to the extent services cannot be reasonably provided without that information.
Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data, particularly if it is inaccurate.
Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal information (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal information is inaccurate or unlawfully held).
Right to Access and/or Take Your Data: You can ask us for a copy of your personal information and can ask for a copy of personal information you provided in machine readable form.
Refuse Cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this Site may not be able to perform services or tasks that necessitate cookies.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
To provide you with goods and services;
To market our goods and services, e.g., sending emails or other communications to let you know about new goods and services;
To analyze and improve our business, e.g., collecting information about how you use our services to optimize the design and placement of certain features;
For our legitimate interests, which do not override your fundamental rights and freedoms; and
Legal compliance: We need to use and disclose personal data in certain ways to comply with our legal obligations.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automated decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. This means processing using, for example, software code or an algorithm, which does not require human intervention.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor, Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.
Temporary deny list of credit cards associated with deny listed IP addresses. This deny list persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Furthermore, If the processing of Personal Information about you is subject to European Union data protection law, you have certain rights with respect to that data:

You may request access to, and rectification or erasure of, Personal Information;
If automated processing of your Personal Information is based on a contract with you or your consent, you have certain rights to data portability;
If the processing of Personal Information is based on your consent, you have a right to withdraw consent at any time (without affecting the lawfulness of processing that occurred before its withdrawal); and
You have a right to object to, or obtain a restriction of, the processing of Personal Information under certain circumstances.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service. California Civil Code Section § 1798.83 permits users of our Site that are California residents to request disclosure about the personal information we collect and details about how we collect, use, and disclose your personal information. California residents also have the right to request that we delete, update, or correct personal information under certain circumstances. Furthermore, all California residents have the right to opt out of the sale of personal information (Note. Sale is defined very broadly under the law). To make such a request, please contact us through the contact information below

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Site may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Data Security

We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure such as secured SSL through Shopify.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Changes

It is our policy to post any changes we make to our privacy policy on this page [with a notice that the privacy policy has been updated on the Site home page]. If we make material changes to how we treat our users' personal information, we will notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Site home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Site and this privacy policy to check for any changes.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

Arkeras LLC, 9805 116^th St, Suite 7489, Kirkland WA 98034, United States

Last updated: May 4, 2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory.

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